Shipping Policy

OUR STANDARD SHIPPING

SHIPPING TIME DOES NOT INCLUDE PRODUCTION TIME
PLEASE READ PRODUCT DESCRIPTIONS CAREFULLY.

DOMESTIC ORDERS OVER $75

FREE DOMESTIC SHIPPING (4-5 BUSINESS DAYS): FREE

** ORDERS MUST TOTAL AMOUNT INDICATED AFTER ALL DISCOUNTS AND COUPONS HAVE BEEN APPLIED TO RECEIVE FREE SHIPPING.

** TIME LISTED DOES NOT INCLUDE PROCESSING ORDER TIME. PRODUCTION TIME ON CERTAIN PRODUCTS SATURDAYS, SUNDAYS, OR HOLIDAYS.

DOMESTIC ORDERS UNDER $75

STANDARD SHIPPING (4-5 BUSINESS DAYS**): STARTING AT $4.50

** TIME LISTED DOES NOT INCLUDE PROCESSING ORDER TIME, PRODUCTION TIME ON CERTAIN PRODUCTS SATURDAYS, SUNDAYS, OR HOLIDAYS.

** SHIPPING COST IS BASED ON THE WEIGHT AND AMOUNT OF ITEMS PURCHASED AND ALSO THE SHIPPING ADDRESS DESTINATION.

STANDARD SHIPPING RATES: UNITED STATES

WEIGHT: 0.01-0.5 LB PRICE: $6.00

WEIGHT: 0.5-0.8 LB PRICE: $7.00

WEIGHT: 0.8-1.2 LB PRICE: $8.00

WEIGHT: 1.21-1.6 LB PRICE: $10.00

WEIGHT: 1.61-1.9 LB PRICE: $13.00

WEIGHT: 2.0-3.0 LB PRICE: $15.00

WEIGHT: 3.1-25.0 LB PRICE: $18.00

INTERNATIONAL ORDERS

INTERNATIONAL ORDERS SHIPPING RATES WILL BE SHOWN AT TIME OF CHECK OUT WHEN YOU INPUT YOUR SHIPPING ADDRESS.

HOW DO I KNOW IF MY PACKAGE HAS SHIPPED AND ON ITS WAY?

YOU WILL RECEIVE AN EMAIL WITH YOUR TRACKING INFORMATION. PLEASE USE THE CARRIERS TRACKING FEATURES TO DETERMINE THE STATUS OF YOUR PACKAGE.

DO YOU REFUND SHIPPING FEES?

SHIPPING FEES ARE NON-REFUNDABLE UNLESS YOU RECEIVED A DAMAGED ITEM OR WE SHIPPED OUT THE WRONG ITEM.

HOW DO I RETURN OR EXCHANGE AN ITEM?

VISIT THE RETURNS & EXCHANGES PAGE ON OUR SITE FOR MORE INFORMATION. 

WHAT IF MY PACKAGE SHOWS DELIVERED. BUT I HAVE NOT RECEIVED IT?

IF THE TRACKING INFORMATION SHOWS THAT YOUR PACKAGE HAS BEEN DELIVERED OR IS MISSING, AND YOU HAVE NOT RECEIVED IT, YOU WILL NEED TO "FILE A CLAIM" OR "FIND MISSING MAIL" WITH THE CARRIER SERVICE USED. MARTHA OF MIAMI DOES NOT HOLD OR ACCEPT
RESPONSIBILITY FOR PACKAGES THAT HAVE BEEN REPORTED AS "DELIVERED" BY THE CARRIER. WE DO NOT ISSUE REFUNDS OR CREDITS FOR PACKAGES THAT THE CARRIER CONFIRMS AS BEING
DELIVERED. ANY ISSUES WITH MISSING OR LOST MAIL IS WITH THE FACILITY DIRECTLY AND NO LONGER WITH MARTHA OF MIAMI. 

WHAT IF THE CARRIER SAYS MY PACKAGE IS LOST?

WE DO NOT TAKE RESPONSIBILITY FOR LOST, MISPLACED, OR INCORRECTLY DELIVERED SHIPMENTS IF THE ADDRESS INFORMATION PROVIDED IS INCORRECT OR INCORRECTLY ENTERED AT THE TIME OF PURCHASE.